Terms and conditions

 

OVERVIEW

This website is operated by Selzora. In this text, the terms ‘we’, ‘us’ and ‘our’ refer to Selzora. We provide this website, including all information, tools and services, to you, the user, subject to your agreement to all terms and conditions stated here.
By accessing our site and/or purchasing anything from us, you agree to the following terms and conditions (‘Terms and Conditions’), including additional terms and conditions referenced herein or available via hyperlinks. These Terms and Conditions apply to all users of the site, including (potential) customers, suppliers and other types of visitors.
Please read these Terms and Conditions carefully before viewing our website and proceeding to make a purchase. By accessing or using the site, you agree to these terms and conditions. If you do not agree to all the terms and conditions, you may not visit the website or use our services. If these Terms and Conditions are considered an offer, acceptance is strictly limited to these terms.
New applications or services added to our shop are also subject to the Terms and Conditions. You can view the most recent version of the Terms and Conditions on this page at any time. We reserve the right to update, amend or replace these terms and conditions with changes on our website. It is your responsibility to check this page regularly for updates. If you continue to use the website after changes are published, you accept the changes made.
Our shop is hosted on Shopify Inc, which provides us with the online e-commerce platform to sell our products and services to you.

ARTICLE 1 - TERMS AND CONDITIONS ONLINE SHOP
By agreeing to these Terms and Conditions, you represent that you are at least of legal age in the state or province in which you reside and have consented to allow any minor dependents of yours to use this site.
You may not use our products for illegal or unauthorised purposes and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the website.
You must not transmit viruses or other programming code of a destructive nature.
A breach or violation of any of the terms and conditions will result in immediate termination of service to you as a (potential) customer.

SECTION 2 - GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service at any time and for any reason.
You understand that your content (except credit card data) may be transmitted unencrypted and may involve (a) transmission over different networks; and (b) modifications to meet technical requirements of connecting networks or devices. Credit card data is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service without our express written consent.
The sections identified in this Agreement are for convenience only and will not limit or otherwise affect these terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be used as the sole basis for making decisions without consulting primary, accurate, complete or current sources of information. Any use of the material on this site is at your own risk.
This site may contain certain historical information. Such historical information is not necessarily current and is for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update information on our site. You agree that it is your responsibility to monitor changes on our site.

SECTION 4 - ADJUSTMENT OF PRICES AND SERVICE
The prices of our products are subject to change without notice. We reserve the right to change or discontinue the service (or any part or content thereof) at any time without notice.
We will not be liable to you or any third party for any modification, suspension or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Products and/or services are only available online through the Website. These products or services may have limited quantities and can only be returned in line with our ‘exchange & return’ webpage.
We have made every effort to display as accurately as possible the colours and images of our products appearing in shop. We cannot guarantee that the colours will be accurately displayed on your device.
We reserve the right, but have no obligation, to restrict the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All descriptions of products are subject to change at any time without notice. We reserve the right to stop selling any specific product or service at any time. Any offer for a product or service on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information or other material you purchase or obtain will meet your expectations, or that any errors in the service will be corrected.

SECTION 6 RETURNS
We hope you are satisfied with your purchase, but should you wish to return an item, Selzora accepts returns within 30 days of receipt. Please email info@selzora.com to start the returns process.
Please include in your email:
Your order number
Reason for return
Photos of any damage or defects
Proof of purchase
Returning items must comply with the following guidelines:
The order contains all original parts and components.
The products have been handled with care.
Products are in their original packaging.
Defective products have been reported immediately with photo documentation.
Return shipments:
The return package should be sent via courier after which the tracking number should be shared with us by email. The return address is in accordance with the company address as listed at the bottom of this page.
Upon receipt and inspection of your return package, we will process the refund within 7 working days, provided the return meets the guidelines. Refunds will be made to the original payment method.
Defective product:
If the product purchased from us is found to be defective, you have the right to make a claim.
With regard to the defect, you can demand the following:
Replacement of the product with one without defects.
Remedy of the defect.
Price reduction.
You can file a complaint within one year of noticing the defect, but the period for filing a complaint cannot end before the expiry of the item's warranty period.
Your complaint will be considered and responded to within 30 days of receiving the complaint notification.
Please do not return your purchase to us until you have sent us an email regarding your complaint notification. The return package should be sent via courier after which the tracking number should be shared with us by email. The return address is in accordance with the company address as listed at the bottom of this page.
Please note that custom or personalised orders cannot be returned or exchanged. Items on sale must be returned in their original condition with labels attached.
The customer is responsible for the cost of returning an order at all times.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may also apply to orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we will attempt to notify you by contacting the e-mail address and/or billing address/phone number provided at the time the order was placed. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases you make in our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.
For more information, please see our ‘Exchanges & Returns’ webpage.

SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we do not control, have any control or input.
You acknowledge and agree that we provide access to such tools ‘as is’ and ‘as available’ without any warranty or representation of any kind and without any endorsement. We shall not be liable in any way for or in connection with your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and you should ensure that you are familiar with and agree to the terms and conditions on which tools are offered by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Site (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.

SECTION 9 - THIRD PARTY LINKS
Certain content, products and services available through our Service may contain third party material.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and are not liable or responsible for any third-party materials or websites, or any other third-party materials, products or services.
We are not liable for any damages in connection with the purchase or use of any goods, services, resources, content or other transactions made in connection with third-party websites. Please read third-party policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions relating to third party products should be directed to the relevant third party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send certain specific submissions at our request (for example, entries to contests) or send creative ideas, suggestions, proposals, plans or other materials without a request from us, whether online, by email, by post or otherwise (collectively referred to as ‘comments’), you agree that we may edit, copy, translate, publish and distribute any comments you transmit to us at any time and without restriction. We have no obligation (1) to keep comments confidential; (2) to pay a fee for comments; or (3) to respond to comments.
We may, but are not obliged to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, offensive or otherwise objectionable or to harm our Company's intellectual property.
You agree that your comments do not infringe any third-party right, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that your comments will not contain any defamatory or otherwise unlawful, offensive or objectionable material, or contain any computer virus or other malware that could objectionably affect the operation of the Service or any related website. You must not use a false e-mail address, impersonate anyone other than yourself or otherwise mislead us or third parties as to the origin of your comments. You are solely responsible for all comments you make and their accuracy. We take no responsibility and accept no liability for comments posted by you or any third party.

SECTION 11 - PERSONAL INFORMATION
The provision of personal information through the shop is governed by our Privacy Policy, which can be found here.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs and availability. Please note that your rights include the right to correct inaccuracies and to change or update information or cancel orders if information in the Service or on the website is inaccurate, at any time and without notice (i.e. after you have placed your order).
We are under no obligation to update, modify or clarify any information in the Service or on the Website, including, but not limited to, pricing information, unless required by law. If you have access to information, you will find this information on your service or even on your website if you have access to the website.

ARTICLE 13 - PROHIBITED USES
In addition to other prohibitions set out in the Terms and Conditions, you are prohibited from using the Site or its contents (a) for any unlawful purpose; (b) to modify or if not existing any other treatment; (c) to harass, abuse, insult, harm, defame, slander, harass, or discriminate against any person on the basis of gender, sexual orientation, religion, race, ethnicity, age, national origin or disability; (d) to violate any international, federal, provincial or state ordinances, rules, regulations or general terms and conditions (f) provide false or misleading information; (g) upload or transmit viruses or other malicious code that in any way affects or is likely to affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) collect or track anyone's personal information; (i) spam, phishing, pharm, spidering, crawling or scrapping; (j) for obsolete or immoral conditions; or (k) interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We have the right to terminate your use of the Service or any related website if you breach any of the above provisions.

SECTION 14 - DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
We do not warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
Without any warranty, the results that may be obtained from the use of the Service are accurate or reliable.
If you confirm that you have received instructions, you should wait for the Service to be considered.
If you are aware of this, you should pay attention to use the service or inability to use the service is entirely at your own risk. The Service and all products and services provided to you through the Service are (unless expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any warranties or conditions of any kind, express or implied, including any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Damages of any kind, such as lost profits, lost revenue, loss of data, replacement costs or similar damages, whether arising from contract, negligence or other liability, are not our responsibility. This applies to damages arising from the use of our service or products, including errors or omissions in content. Even if you are aware of the possible risks, we are not liable.

ARTICLE 15 - INDEMNIFICATION
You must defend and indemnify Selzora, as well as its parent companies, subsidiaries, partners, employees and other affected parties, against any third party claims or demands. This includes reasonable attorneys' fees arising from your breach of these Terms and Conditions or related documents.

SECTION 16 - SEVERABILITY
In the event that any provision of these General Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be deemed severable from these General Terms and Conditions.

ARTICLE 17 - TERMINATION
Obligations and liabilities that arose prior to termination shall survive termination of this Agreement. These Terms and Conditions will remain valid until you or we terminate them. You may contact us at any time if you no longer wish to use our Services or the Site.
If, in our judgment, you fail to comply with any term of these Terms and Conditions, we may immediately terminate the agreement without notice. You will then remain responsible for any outstanding payments until the termination date.

ARTICLE 18 - ENTIRE AGREEMENT
Our failure to enforce any right or provision in these Terms and Conditions does not constitute a waiver thereof.
These Terms and Conditions, together with our policies or rules on this site, constitute the entire agreement between you and us and govern your use of the Service. They supersede any previous agreements or proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms and Conditions will not be construed against the party who drafted them.

ARTICLE 19 - APPLICABLE LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom

ARTICLE 20 - AMENDMENTS TO TERMS OF SERVICE
You can always view the most recent version of the Terms of Service on this page. We may update, modify or replace these Terms of Service by posting updates on our website. If you continue to use the website or service after these changes, you agree to the new terms.

SECTION 21 - CONTACT INFORMATION
Questions regarding the Terms of Use should be directed to info@selzora.com

Company information:

Business name: Selzora

Address: Wal 99, 5501 HC Veldhoven, Netherlands

Email: info@selzora.com

Contact form: Click here

Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM

We aim to respond to all inquiries within 1-2 business days.